System Requirements 

For an optimal experience, make sure your computer is set up properly. 

• Computer with speakers/earbuds/headphones 
• High-speed internet connection 
• Recent browser version for Edge/Chrome (PC) or Chrome (Mac) 
• JavaScript and pop-ups enabled 

Troubleshooting Tips 

Experiencing issues accessing or completing your training? Most technical problems can be resolved by following these quick steps.

EZIZ lessons require all buttons clicked, questions answered, and audio finished before proceeding to the next page. Please click any buttons or photos according to the instructions. 

• Refresh the Page: If a video or page fails to load, a simple page refresh often resolves the connection issue.
• Disable Pop-up Blockers: Some modules require pop-ups to launch properly. Ensure that your browser’s pop-up blocker is set to “Allow” for the EZIZ training website.
• Check Your Browser: For the best experience, we recommend using the latest version of Google Chrome or Microsoft Edge.
• Check Your Internet Connection: Ensure you have a stable network connection. If you are on a restricted workplace network (VPN), try disconnecting or contacting the IT department to ensure the EZIZ training website is whitelisted.
• Clear Your Browser Cache: Accumulated data can sometimes interfere with site performance. Try clearing your browser’s cache and cookies, then restart your browser.

Still Having Issues?

If you are enrolled or enrolling in the Vaccines for Children Program (VFC) email MyVFCvaccines@cdph.ca.gov.

If you are enrolled or enrolling in State General Fund (SGF), Vaccines for Adults (VFA), or LHD 317 programs, email ProviderCallCenter@cdph.ca.gov.

Please include the following:

• Detailed description of issue and where it is happening in the training 
• Screen shot if possible 
• Browser and version 
• Specify Mac or PC 
• EZIZ username
• Your contact information